Overview
Our returns policy covers 30 days from the day your order is delivered. If 30 days have passed, we can’t offer a full refund or exchange — but get in touch anyway and we’ll see what we can do.
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep the outer box where you can: some sets are collector-grade and the packaging is part of the product.
What we can’t accept
For safety and hygiene reasons, we’re unable to take back:
- Items that have been opened and played with, unless they’re faulty
- Sealed collectibles and blind-box items whose factory seal has been broken
- Plush, cloth books and other soft goods that have been washed or used
- Items returned more than 30 days after delivery
Damaged, faulty or wrong item
If something arrives damaged, incomplete, or simply isn’t what you ordered, contact us within 14 days of delivery and include a photo of the item and the packaging. We’ll arrange a replacement or a full refund, and we cover the return postage.
Faulty items are covered for 30 days from delivery. After that, the manufacturer’s warranty applies where one exists — we’re happy to help you make a claim.
Change of mind
Changed your mind? That’s fine within 30 days. Return postage is paid by you, and we’ll refund the item price once it reaches us and passes inspection. Original shipping charges are not refunded in this case.
Refunds
Once your return arrives and has been checked, we’ll be in touch to confirm whether it’s approved. Approved refunds are processed within 5 business days.
Refunds go back to the original payment method. For cash-on-delivery orders we refund by bank transfer instead — we’ll ask for your account details when we confirm the return.
Exchanges
We replace items that are defective or damaged on arrival. If you’d like the same item in a different size or variant, the quickest route is to return the original for a refund and place a new order.
Starting a return
Open your account page and start the return from the order you want to send back, or reply to your order confirmation email with your order number and the reason. We’ll come back with return instructions within one business day.